Refund & Cancellation Policy
SaaS Rivals provides real-time, digital sponsored listing placements. This document details our transparent refund eligibility criteria, technical dispute procedures, and cancellation guidelines.
1. Nature of Digital Advertising Placements & Statutory Waiver
When you purchase a sponsorship bid on SaaS Rivals, you are buying digital promotional exposure on our directory. Because placement delivery is automated and fulfilled instantaneously upon payment confirmation, standard advertising placements are non-refundable once delivered and indexed.
Ranking placement is a digital service that begins as soon as payment is confirmed. By completing checkout, you request that we start this digital service immediately and acknowledge that you lose any statutory right of withdrawal or cooling-off period to the extent permitted by law.
2. Guaranteed Full Refund Scenarios
We guarantee a 100% full refund under any of the following conditions:
Technical Fulfillment Failure
If your card was charged but a technical error prevented your challenger listing from rendering live on the public directory page.
Accidental Duplicate Billing
If a network retry or browser glitch caused multiple simultaneous charges for the same transaction.
Pre-Review Moderation Rejection
If our moderation team rejects your submission for policy non-compliance during initial review prior to directory publication (excluding deliberate bad-faith fraud or malware).
Pre-Fulfillment Cancellation
If you contact support immediately before listing publication or indexing has commenced on the directory.
3. Explicit Non-Refundable Scenarios
Refunds will not be issued under any of the following circumstances:
- Natural Dethroning: Being dethroned or outranked by another startup. Competitive bidding is a core platform mechanic, and ladder ranking is inherently dynamic.
- Traffic & Performance Dissatisfaction: Getting fewer clicks, leads, or conversions than anticipated. We do not guarantee specific traffic volumes or sales, as conversion depends entirely on product quality and market demand.
- Category & Incumbent Pairing: Dislike of the incumbent pairing or category assignment chosen at checkout after placement has completed.
- Maintenance & Brief Downtime: Platform maintenance, minor network latency, or transient server downtime.
- Removal for Policy Violations & Fake Operators: Listings removed for violating our Platform Rules—including malware, phishing, scams, empty placeholder landing pages, fake or unverifiable operator details, or trademark impersonation. Such removals are executed with zero refund.
- Unjustified Bank Chargebacks: Initiating an unjustified payment dispute or chargeback without a valid legal basis constitutes a material breach of terms, resulting in immediate delisting, credit forfeiture, and permanent domain blacklisting.
4. How to Request a Refund
We process refunds swiftly and directly without bureaucratic friction:
Simple 1-Step Refund Request:
Email: support@saasrivals.com
Subject: Refund Request - [Product Name]
Include: Email used at checkout, Dodo Payments receipt, or payment reference ID.
Refund Processing Time: Our support team reviews and approves eligible requests within 24 hours. Once initiated, funds typically reappear on your original credit card / payment method within 3 to 5 business days depending on your bank.
5. Cancellation of Services
Bids on SaaS Rivals are single, one-time transactions. There are no recurring subscriptions and no automatic monthly charges. Therefore, no cancellation is necessary—you will never be rebilled.
6. Governing Law & Jurisdiction
This Refund Policy and any commercial disputes arising from digital advertising sponsorship purchases shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to conflict of law principles. Any legal suit, action, or proceeding arising out of or related to this policy shall be instituted exclusively in the applicable state or federal courts located in Delaware.
7. Contact & Dispute Escalation
If you experience any billing issue, please contact us first before filing a bank dispute. We are committed to fair and prompt resolution: